Returns, exchanges and refunds

I want you to feel confident bringing one of my paintings into your home. If something is not right, please get in touch and I will help you find a way forward.

This policy applies to original paintings purchased directly from alexdimercurio.com. Paintings purchased through a gallery or exhibition follow the selling gallery’s or organiser’s arrangements; please contact them first.

Changed your mind about an original painting?

If your painting is not quite right for your space, email alexdimercurioart@gmail.com within 14 days of receiving it. You can request a refund or choose to exchange it for another available painting.

If another work has caught your eye, I would love to help you find the right one. Once we agree on an exchange, I can reserve your chosen painting while the original is being returned, subject to availability.

After I confirm your change-of-mind return, please arrange and dispatch it within seven days. You are responsible for organising and paying for insured, tracked shipping back to my Wellington studio, including any applicable return customs charges. I will provide the return address when your request is confirmed.

Please repackage the painting carefully using its original protective packaging. Before dispatch, email me photographs of the packed painting. As soon as it is sent, email me the courier name and tracking number, and keep your shipping and insurance documents until the return is complete.

A change-of-mind refund will be processed after the painting has arrived back at the studio and I have inspected it to confirm that it is in the same condition as when you received it. The refund will be made to the original payment method. I will let you know once it has been processed; the time it takes to appear in your account depends on your payment provider.

For an exchange, I will confirm any difference in the paintings’ prices and the delivery cost of the replacement before you commit. You are responsible for paying that replacement-delivery cost. The replacement will be sent after the returned painting has arrived, passed inspection and any additional amount has been paid.

Damaged, faulty or not as described

If your painting arrives damaged, appears faulty or does not match its description, please contact me as soon as you can at alexdimercurioart@gmail.com. Include your order number and photographs of the painting, packaging and any damage, if available. Please keep the packaging while we work through the issue.

I will assess these concerns separately from a change-of-mind return and discuss the appropriate remedy and any necessary shipping arrangements with you. The change-of-mind costs, conditions and timeframes above do not limit your rights under applicable consumer law.

Other purchases

If another type of product becomes available on this website, please check its product page for any additional purchase or return terms and contact me with questions before ordering. Any product-specific terms will not limit rights you have under applicable consumer law.

For a commissioned artwork, the agreed commission terms will set out any arrangements specific to that work, alongside your rights under applicable consumer law.