Shipping policy

I want your painting to reach you safely and in beautiful condition. This policy applies to original paintings purchased directly from alexdimercurio.com.

Shipping for original paintings

Complimentary worldwide delivery is included for original paintings, subject to destination availability at checkout. There is no separate delivery charge for an eligible painting purchased directly through this website.

Your painting will be carefully packaged and sent by a tracked, insured delivery service. I will send you the tracking details once it has been dispatched. Preparation and delivery times vary by painting and destination. If an issue is likely to delay your order, I will contact you.

Please check that your name, delivery address and contact number are correct at checkout. If you notice an error after ordering, contact me as soon as possible so I can try to correct it before dispatch.

International deliveries

International delivery is available only to the destinations offered at checkout. Import duties, taxes or customs charges may be payable in your destination country. These charges are not included in the purchase price and are the recipient’s responsibility. Customs procedures can also affect delivery times.

Shipping documents will accurately declare the painting’s purchase value.

Studio collection and local delivery

Studio collection by appointment or complimentary local delivery within the Wellington area is available. Please contact me before purchasing so we can agree on the arrangements.

Gallery and exhibition purchases

Paintings purchased through a gallery or exhibition are subject to the selling gallery’s or organiser’s own payment, delivery, collection and returns policies. Please contact them directly for further information.

If something goes wrong

If your painting arrives damaged, please keep the packaging and contact me as soon as possible with your order number and photographs of the painting and packaging. I will help assess the issue and discuss the appropriate next steps.

This policy does not limit your rights under applicable consumer law.

For change-of-mind return shipping, please see the [Refund Policy].